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I had a similar issue with cancelling the automatic renewal over the phone.
I didn't even realize that they auto renew until my sister in-law warned me.
When my credit card bill came, I thought I better call and make sure. The product was not working for me. It gave me a rash and a major SHINE on my face in the afternoon, a few hours after using the shut. I don't have that much acne so I probably didn't really need pro-acne to begin with. That being said, if you try and cancel your pro-acne 'subscription", You might want to simply say “I use something else now."
If you mention any adverse reactions they will transfer/redirect you to a brand new CSR to re-explain as to why you don't want to continue to be billed FOREVER AND EVER.
Here's what happened to me when I called to cancel... I feel I was a lucky one here..
First call - transferred 3 times while being questioned as to reason for cancellation and finally got a voice mail.
Second call - phone disconnected right after I said "please cancel the automatic renewal."
Third call - Actually got the same rep as call #2. I told him that he and I just got disconnected and tried to make it clear that all I wanted to do was cancel and he said that my "subscription" would be cancelled in 24 hours and that I would receive an email confirming the cancellation within 24 hours… which has not come in yet after 26 hours.
I wish that this product could be offered by someone that provided...any sort of customer service. I was hesitant to use this product. I had heard rumors of their horrible business practice. I addressed my concerns with a representative, who assured me that I could cancel the orders anytime, online. You cannot cancel the auto deliveries online. I also talked to three different representatives about cancelling my orders. I was very clear that I wanted to close my account, and did not want to receive any more products. I still am receiving and being charged for their product, despite several cancellation emails being sent. Their manager would not explain how I had received these emails, yet continued to received their products, when I clearly no longer wanted to. This company is a scam. I will never use their products again due to their poor customer service.
I've tried so many products, but they simply mask acne. A change in diet saved my skin.
See the bigger picture, whats your body trying to tell you?
For anyone interested in taking a different approach at skincare and improving your complexion from the inside out check out the power of Juice Plus. For less than a cup of coffee/day. It's a lifestyle change :)
Message me, I'd be happy to share!
I have moderate/severe acne and I tried Proactiv and it doesn't doesn't help any. After one month of using it I still got breakouts causing really bad scarring. I do not recommend any with acne to use this product. I also have a German friend who uses Proactiv and still gets bad breakouts. I even seen my older brother using Proactiv and his skin still looked bad. DO NOT USE THIS PRODUCT!!
I did became addictive to proactiv,I started using it around the year,1995,,right up until they messed up with the formula around 2009 ,but I wasn't notified until after 2011 ,look on the web ,they had a recall for the cleansers and the treatment except the toner , so if proactiv before that recall used to send me for a visit to the dermatologist every now and then ,imagine what it did after, when their products weren't working and ended up with cystic acne plus probably a flare up of seborrheic dermatitis when their products had nothing on them ,apparently their products weren't made with enough good formula to work ,huh?
I called them and complain and offered me the extra strength formula which as stupid me took the bait and ,I bought ,well ,too late ,back to the dermatologist ,who gave me retin a ,huh ? I think I should have taken the Accutane,hummm well ,too old for that ,I think my liver can't take it.
So ,proactiv went and changed their formula after the recall,coincidence.,,?
I doubt that.
So ,let me tell you ,I think the reason proactiv kept failing cause they don't care to check on their formula ,sometimes it could be almost perfect ,others a wreck on your face .
My daughter used it for about 6 years ,I will be honest to you ,it did worked on her right up until the recall ,when ,she asked whatever happened to proactiv,did they change the formula or what,well I asked the same question ,??? What the ....you know what .
My daughter didn't really had acne ,just the occasional zit ,proactiv made her skin too oily .but can't lie to you again ,no zits ,well right up until she decided she needed make-up ,..sad.
Well I do speak for myself ,I was a proactiv slave ,dealing with their messed products and messed up services all the time .
I was really very misinformed,I didn't know what to use or didn't read enough,now we have Google ,yeah.
Ok ,the basics ,back to what matters,does proactiv work ,well it really did ,back in the day when they started and probably 4 years after ,then after that they didn't care if their formula was being formulated up to their good standards.
So that is my view ,you are better off using an over the counter cleanser ,toner and me and my daughters favourite favourite now ,the acne.org treatment ,please Daniel kern ,always check on your products.
I find when I call the company I get no help. Either the person on the other end does not speak understandable english or if I ask the person to read to me a list of my products ...they read it to me so fast that it is of no help to me at all.
Service is very important and basically there is none.
This system had no effect on my acne, and I would never recommend it to anyone. Not only that, but when I attempted to cancel two customer service representatives hung up on me before learning why I called. When I was able to reach a third representative and cancel I was actually told "Well, that's your loss."
Proactive Acne Treatment – Good To Worse !!!! 5 YEARS Experience! MUST READ
Hi there, i am 23/Male...this review is exactly according to the experience I have had with proactive Acne treatment kit... I Have started proactive when I was around 18 years , a teenager. I have Mild acne and few Bumps occasionally, but otherwise a Smooth skin. I ordered proactive once I saw a commercial on television. I saw it when it was NOT that popular in India and I trusted it paying Rs 2495 for a supply of 2 months.
I used it and discovered that this product did some miracles to my skin transforming it to a glowing one in just 1 month. I then continued this product till I was 21 years. Then I was a bit worried about the amount of price they started charging for the Proactive kit which was now of 3495 Rs a supply a 2 months. I trusted the experience i had and continued it with the price hiked.
Suddenly I realised, the product has STOPPED working for me when it comes to preventing New ACNE from coming. Earlier i thought it may be something related to the weather, but since then it had all gone wrong for me.
I kept on ordering the product in a hope that it would give me those earlier results, but that is when I felt I am just WASTING my money over the product. Till I turned 23, it had been 5 years since I have started proactive, and the last 2 years experience has been Bizarre.
Currently I am at almost the end of the supply and I am NOT even thinking of ordering it again wasting my Money more then what it deserves. Right now my Skin have OPEN PORES , Roughness , Acne marks , Uneven skin tone , and of course ACNE.
It doesn’t seem I have ever had a good skin and Ever Used a Proactive, whereas i have used it for around 5 years and still using it waiting for the Supply to END.
I suggest people NOT to go for proactive and it would make your skin a WARZONE with chemicals fighting and even worsening your skin. Once the earlier results might be Good, but remember, ANYTHING INSTANT HAVE SIDE-EFFECTS LATER !!!
I suffered so I am Just warning You people to Think before you Order it , as It is As effective as Normal Skincare Products in the Market , so why Paying 5-6 Thousand rupees for such a Crap!!!
I would Like to suggest people to for other Mild product rather than going for Proactive solutions , as it Would be very difficult for you to cope with the after-effects once you STOP using it , considering the price Level it is Reaching to , as well as Many UNHAPPY users QUESTIONING its side-effects and NON-EFFECTIVENESS..!!
If you would Tell about this to their Helpline, they would Just questing you about you Way of USING the kit. I have been Using it since 5 YEARS and i Don’t think i am a FOOL!! NOT using it properly since Such a Long time and that too when earlier i had effective results of the product. They just do it to HIDE their FAULTS of the Product. And then they will Insist you to BUY Various other product of PROACTIVE so to GET GOOD RESULTS..!! I just want to as you , if your 3 STEP sysem is NOMORE effective , what would other products do..???????????????
Complete Money waste , and will Ruin your SKIN on LONGTERM...!!
That’s all from me, a Genuine experience from starting Proactive 5 YERAS ago Till Today’s Date...
Do not ever use Proactiv. They are crooks. I had called to cancel my order and was told that I didn't need to cancel my account, they would pause it and I could reactivate it any time. Then, unbeknownst to me, they send me a package I had never requested. When I called to complain, they expected me to send it back at my own cost. After demanding a return shipping label and never getting my refund (months later!), I called to demand my refund and was informed I would never get the shipping charge refunded. I NEVER ORDERED ANYTHING!! Don't ever do business with these thieves.