Items marked with red have tested a 3 or above (out of 5) in comedogenic (pore-clogging) testing.
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We used proactive+ on my teenage daughter's skin for 3-4 months. At first we thought we saw minimal improvement. My daughter had little to no acne scarring when we started this product. Now her skin looks worse, horrible acne scarring(she used it twice a day as called for and never picks at her face),no improvement in acne. We cancelled and are seeking help from a dermatologist to fix what they messed up. Stay as far away from this product as you can!
I had high hopes for Proactiv, with all the rave reviews I've read and heard about it. I used the whole system until I ran out. It helped clear a little but not enough to where I'd buy it again. Not that effective at all. I know that it works great for some people but did not work good for me. There are a lot of other cheaper and better treatments out there. Proper diet and exercise plus vitamins is what helped clear up my acne most.
A NO STAR RATING IF POSSIBLE!
I PLACED A ONE TIME ORDER TO PROACTIVE AND PAID MY BILL VIA CREDIT CARD. IN THE NEXT FEW MONTHS I RECEIVED ANOTHER SHIPMENT THAT I DID NOT ORDER. WITHOUT MY AUTHORIZATION, PROACTIVE CHARGED MY CREDIT CARD FOR A PRODUCT I DID NOT WANT OR ORDER.
I PROMPTLY RETURNED THEIR PRODUCT AND REQUESTED MY CREDIT CARD COMPANY TO REVERSE THE CHARGES THAT I DID NOT AUTHORIZE. AFTER SEVERAL MONTHS OF REPEATED UNAUTHORIZED CREDIT CARD CHARGES BY PROACTIVE, I EVENTUALLY HAD TO CANCEL MY CREDIT CARD TO ELIMINATE FUTURE UNAUTHORIZED CHARGES. 6 MONTHS LATER I CONTINUE TO RECEIVE BILLS FROM PROACTIVE THREATENING ME TO PAY MY BILL OR THEY WILL SEND MY ACCOUNT TO COLLECTIONS.
PROACTIVE HAS UNSCRUPULIOUS BUSINESS PRACTICES.
DO NOT GIVE PROACTIVE YOUR CREDIT CARD NUMBER!
Nothing about this product line is revolutionary or innovative in anyway. It is the basic benzoyl peroxide & salicylic acid combination that can be bought from any brand or store. Maybe this works for some, but for me it didn't prevent a single active acne spot from emerging, it only harshly scrubbed away at my skin leaving it more red than before. I think I may have scarred worse just from using Proactive. I have had much more success in lowering my sugar intake, eating more vegetables, exercising, and taking the supplements Vitamin B5, Vitamin A (retinol), L-Cysteine, Milk Thistle, Niacin and Selenium. Proactive only worsened my situation. This company needs to spend less money on advertisement and more money on researching the true causes (yes, plural) of acne i.e. low glutathione, excess estrogen, vitamin & mineral deficiences, thyroid imbalances, chronic internal inflammation. This company only cares about profiting off of the pubescent and the insecure. The actors in the their commercials have probably had one pimple in their life which was fixed by Proactive.
I started getting acne at about 21 in the form of non-inflammatory pimples on my chin and forehead. I'm now 25 and have blocked pores mostly all over my face, cystic outbreaks on my chin (hormonal) and forehead and painful hard spots along my jawline. I have mostly oily skin but these days I really have no idea what it's doing.
I tried the core system from proactive about a eighteen months ago and used it for three months. It seemed to really clear my acne however towards the end of the three months I felt that whilst my skin was mostly clear, it looked quite dehydrated. That's when I stopped using it.
I revisited it two months ago when my acne got really, really bad as I knew it had worked for me previously. This was a huge mistake. The first week saw some of the smaller pimples dry up and disappear but then in the fourth and fifth weeks it seemed like the proactive was irritating my skin and causing it to break out further. It seemed that the toner was burning and tingling my skin the most so I avoided this part of the system and the problems see sped to clear slightly but then they just got worse again.
I had a failed stint with retin a about eight months ago and since then my skin has been much more sensitive to everything so it's possible that this is why the proactiv has not worked for me this time round.
The first time round it definitely reduced my breakouts. I stopped using it because it made my skin a but dry and I felt it was starting to look a bit lacklustre.
I think Proactiv 3 step anti acne system is really great. It is one of the best acne treatments I have come across. I'm getting married in 6 months, and with Proactiv in hand, I have no worries for my skin. :)
I had a similar issue with cancelling the automatic renewal over the phone.
I didn't even realize that they auto renew until my sister in-law warned me.
When my credit card bill came, I thought I better call and make sure. The product was not working for me. It gave me a rash and a major SHINE on my face in the afternoon, a few hours after using the shut. I don't have that much acne so I probably didn't really need pro-acne to begin with. That being said, if you try and cancel your pro-acne 'subscription", You might want to simply say “I use something else now."
If you mention any adverse reactions they will transfer/redirect you to a brand new CSR to re-explain as to why you don't want to continue to be billed FOREVER AND EVER.
Here's what happened to me when I called to cancel... I feel I was a lucky one here..
First call - transferred 3 times while being questioned as to reason for cancellation and finally got a voice mail.
Second call - phone disconnected right after I said "please cancel the automatic renewal."
Third call - Actually got the same rep as call #2. I told him that he and I just got disconnected and tried to make it clear that all I wanted to do was cancel and he said that my "subscription" would be cancelled in 24 hours and that I would receive an email confirming the cancellation within 24 hours… which has not come in yet after 26 hours.
I wish that this product could be offered by someone that provided...any sort of customer service. I was hesitant to use this product. I had heard rumors of their horrible business practice. I addressed my concerns with a representative, who assured me that I could cancel the orders anytime, online. You cannot cancel the auto deliveries online. I also talked to three different representatives about cancelling my orders. I was very clear that I wanted to close my account, and did not want to receive any more products. I still am receiving and being charged for their product, despite several cancellation emails being sent. Their manager would not explain how I had received these emails, yet continued to received their products, when I clearly no longer wanted to. This company is a scam. I will never use their products again due to their poor customer service.