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Ovante' s customer service was excellent for me. The products I bought were shipped and delivered to me within 2 DAYS ! The packaging and consistency of the product was amazing. I was basically cured of my Demodex within weeks. I WILL DEFINITELY ORDER from them again.
The company that promotes these products has horrible customer service. Its a private cell phone you reach, not a customer hot line. The person will not answer his phone and will not return your calls to remedy a problem. I had to go to my credit card company to have them dispute the charges for a product that I never received. Reported this company and person to the BBB to investigate his business practices. Do not order from them. You will be sorry if you need to return anything. The products themselves are not all they're cracked up to be either. I will NEVER order them again.
Ovante makes good quality products for demodex. i ve used this shampoo and hair conditioner. both are very effective. i was fighting demodex mites on my scalp for long time to the point where i lost about 20% of my hair (and increasing). it didn't happen overnight, eventhough the itching was gone the next day since i started using the shampoo, it took a while to regrow hair.