I had a couple of treatments with Dr Patel for the past year, which combined of subcision, TCA, infini and active FX - so my Skin got a really good bashing! Overall I'm really happy with the results so far and I will look into another laser treatment followed by juvederm filler.
My scaring was pretty bad and Dr. Patel did say that its impossible to make them disappear, however he can improve my skin - so I never felt I was over sold, plus his consultation is free which is something that doesn't happen with most clinics in London.
I agree it can be difficult to receive a follow up email or to schedule an appointment, however Dr Patel is effectively a sole trader so he can't offer the same customer care, which i think is reflective in his reasonable treatment rates.
Everyone's scars are different which means we all have a different outcome from our treatment, its a matter of finding out what works and sharing our experiences on this forum so we can help eachother in making the right choice.