So sorry smarie, I hope your skin gets better fast! I had one of my worst breakouts from some cover girl makeup that had myristate something or other in it and I remember how awful it was just all of a sudden and worse than I had ever seen my skin. I could not WAIT to get past that. I just threw out that makeup and continued with my current regimen and all went back to normal over a week or so. If I could pick a gentle cleanser now to calm skin like that it would have to be the Burt's bees line. I use the sensitive cleanser but if you read reviews a lot of their cleansers get great reviews from acne prone people just because it DOES allow your skin to stay at a normal pH. It has a lot of beneficial ingredients in it and nothing that should aggravate you more. It's super gentle and moisturizing. That's what I would try.
The oil cleansing method worked for me but the first and only oils I tried seem to work for more people than olive oil or coconut oil which seem to be the top oils mentioned on introductory how-to's and I don't know why. I used grapeseed oil and sunflower oil (very close to safflower oil) and while I decided not use OCM as a sole way to clean (time consuming, went through so many washcloths lol) I still use the mix of those oils as makeup remover, I add some to my toner, and I have used it as a moisturizer too. My skin was so healthy using OCM. I guess I got really lucky. I would not use oils from a grocery store unless it was whole foods and the oils were all organic and expeller pressed oils. I did a lot of research before choosing my oils.
You never know what makes the difference but in case someone looking to do OCM reads this, it did work for me and my skin loved it. I think you just have to find the right oils and for many acne sufferers it's not in olive or coconut oils. I used a small amount of castor oil too, not a lot at all.
You're right, it does take patience and it is the worst waiting game. You'll get through it though and leave this all behind. Crossing my fingers for you that your new regimen will solve it quickly!
If you raise the prices on your website but have cheaper shipping, as an online shopper I would probably still find Amazon and order from there since their base price would be the cheaper price.
However, I do not even use your products, Dan, and I admire how you run your business. I love the community here and have gained a lot of ideas from it. I've used products before where the formula has been changed without even notifying it's users and many times it is a change that would have been voted against and they end up losing a lot of customers because of it. A decision like this fits into that category for me and I think it is so cool to discuss this and get feedback with your customers.
With all that said, if I were to purchase your products I would purchase from YOUR site so that all my money goes to YOUR company and not some of it to Amazon (which is not going to fully benefit the product that I am purchasing). The loyal people out there will pay a little more for those ethics of yours and your company, I think. At least in the US since we are not faced with crazy shipping. The international people will have to do what they need to do. At least the products are available to them. Some companies do not ship internationally at all.
And for FabianL. Why are you here? You don't use his products and while you had an opinion on the shipping, now you are going to put down their business (and it does not seem you completely understand how business and profit works) and their products? Just because you don't understand how they work doesn't mean that they don't work (which as a scientist I guess the opposite is bred into you)! It has obviously worked for many people and that is all the proof you should need to at least act respectful to people offering products that worked for them. If you are a scientist, why don't you spend more time finding a sure fire way to rid millions of people from acne, instead of putting someone else's ideas down that HAVE rid people of their acne. How many people have YOU helped? If you have a regimen of your own, maybe you should start your own website and forums sharing your ideas? I have read your threads and what do you know? This has happened before! You are the basis for a lot of negativity and off topic bickering that is there. While the thread may have been heated before, you just come in and take it WAY too far. I hope you mean what you told your friend AKL about trying to be kinder in your words. But if you cannot get past the fact that you are SO against Dan's Regimen and how they advertise their products, and still post decent things on THEIR site then the problem is not anyone else's but your own. They are sitting here trying to tell you their intentions and you refuse to believe anything other than what YOU think. Not their problem; it is yours. Tons of people on here do NOT use the Regimen and do NOT act like you are. As for the lousy business plan you think they have, you should take some classes in business or stick to your science. They are obviously doing just fine!
I am sorry, I just could not leave that alone. I understand this is a place to discuss and share opinions, but have some decency! I have had acne and ugly skin for 10 years and I certainly do not appreciate scrolling through a thread and finding off topic indecency like you have shown here. We are all here for the same reason!