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Dan

Member Since 22 Sep 2004
Offline Last Active Yesterday, 01:45 PM

#3421537 International Customers: What Can We Do To Improve Shipping? Prize For Best A...

Posted by Dan on 20 March 2014 - 03:57 PM

Thank goodness for google translate :)

 

Keep the suggestions coming you guys!




#3420917 International Customers: What Can We Do To Improve Shipping? Prize For Best A...

Posted by Dan on 17 March 2014 - 04:22 PM

Hey you guys. My shipping team wanted me to reach out to our International customers to see what we can do to improve your experience with shipping Acne.org products to you.

 

Please let me know:

 

  1. Your country
  2. Your suggestion(s)

 

We really want some feedback to serve you guys better, and they have told me that they put aside a Big Kit Plus for the best answer :)

 

Cheers.

 

Dan




#3386304 Does Dan Actually Suffer From Acne?

Posted by Dan on 03 October 2013 - 03:22 PM

Brandy let me know people were asking about me in this thread, so I figured I'd weigh in.

 

Yes, unfortunately, I still break out if I slack off on The Regimen. My family genetics make for recalcitrant acne way into adulthood, which include comedones, whiteheads, and regular old pustules. Blackheads are not a big concern. Dealing with acne as an adult for me is a curse yet a blessing because it allows me to continually test products and be a guinea pig for stuff.

 

I do not have Pseudofolliculitis barbae. My neck is perfectly smooth and has no issues most of the time. 

 

I do not tend to break out on my forehead much, but then again, I haven't since middle school when I used to scrub my forehead feverishly and cause it to react with tons of bumps. As soon as I relented on how vigorously I scrubbed, my forehead treated me pretty well. Even when my acne was at its most severe, it tended to be on my nose, chin, temples, neck, and body. My cheeks and forehead were spared from the worst of it.




#3378599 38$ Product, 70$ Shipping

Posted by Dan on 28 August 2013 - 02:12 PM

Hey you guys. Our shopping cart provider is undergoing maintenance on the USPS shipping option which is why the International costs appear so expensive at the moment. As always, we are charging to the penny what we pay for the available shipping options. We are working feverishly to get our new shopping cart up and when it goes live, that will alleviate this issue. Thanks for your patience with this.




#3378598 Shipping - Use Amazon

Posted by Dan on 28 August 2013 - 02:12 PM

Hey you guys. Our shopping cart provider is undergoing maintenance on the USPS shipping option which is why the International costs appear so expensive at the moment. As always, we are charging to the penny what we pay for the available shipping options. We are working feverishly to get our new shopping cart up and when it goes live, that will alleviate this issue. Thanks for your patience with this.




#3363056 I'd Like To Offer Free Shipping. Kinda Complex. Need Your Input Please.

Posted by Dan on 01 July 2013 - 09:47 AM

How will shipping costs change for international orders of less than $40?

 

I should have said all international orders, not just those over $40, will receive a 20% discount (based on cost of products ordered).




#3362366 I'd Like To Offer Free Shipping. Kinda Complex. Need Your Input Please.

Posted by Dan on 28 June 2013 - 04:23 PM

Over the years, I've heard hundreds of times how expensive our shipping prices are. I can't help but agree. They do seem high.

 

Lately, we've been workin on a new, improved shopping cart--which will be awesome by the way--but it got me to thinking...maybe we can offer free shipping. It won't be easy, but I have an idea I wanted to run by you guys and see what you think. First, a little background...

 

Why the shipping & handling prices seem high now: I always err on the side of straightforwardness and transparency whenever possible. So when I started selling products back in 2003, I figured I would charge as little as I could for the products themselves and then charge exactly what I pay for shipping & handling to the penny. This is what we've always done. However, this ends up making our shipping prices look high compared with other online retailers because almost every other online store wraps the price of shipping & handling into the price of their products. They then offer "free" or "discounted" shipping & handling. The plain reality of the situation is that they are still charging for shipping & handling, but just put that price into the products. Doing it this way didn't seem totally honest to me so I decided to charge exactly what I pay for shipping & handling. But quite honestly, when I personally buy stuff online, even I only really like to order stuff when there is free or discounted shipping, and I don't really care if they're wrapping it into the cost of the products. I know this way of thinking is not necessarily rational, but that's how I end up feeling, and I think a lot of you feel that way too. 

 

What I'm thinking about doing (please weigh in with your input): It's been 10 years now that I've been selling products, and I have never once raised prices. As far as normal business practice goes, this is of course not normal, and I have some friends who also own businesses who have been yelling at me for years to incrementally raise prices. I tell them I don't want to raise prices unless I absolutely have to because my main goal is to get huge products into the hands of acne sufferers at the cheapest possible price so they can use as much as they need to get clear on The Regimen. However, I can't offer free shipping and keep the prices of our products the same that they are now. There's just no way I could continue selling products like that. So here's my idea (with accompanying numbers so you have the full story):

 

[The average cost of shipping and handling comes to about 25% of the cost of an order on average.]

1. I raise all product prices 15%. For instance, the 8oz. Regimen Kit would now cost $44.21

2. Shipping becomes free for all orders over $40 inside the U.S. This means the 8oz. Regimen Kit would ship for exactly $44.21

3. International shipments over $40 get a substantial discount (20% of the cost of products ordered, for an overall discount of 5%)

4. All orders inside the U.S. under $40 get a discounted shipping & handling rate of $5.75 and all orders under 1lb. get a discounted rate of $2.50

5. Faster shipping methods inside the U.S. like 2nd day or overnight get a substantial discount (20% off the cost of the products ordered, for an overall discount of 5%)

________________________

Bottom line: I have run a bunch of example orders, and even with product prices going up 15%, one hundred percent of all orders will be less expensive this way. I can afford to do this because even though I've never raised prices, you guys have ordered more and more over the years so my costs have gone down a bit. I am confident that the company can absorb a small discount on all orders.

 

 

 

 

What do you think?

 

 

 

 




#3362079 New Sunscreen (Spf) Page

Posted by Dan on 27 June 2013 - 03:53 PM

What happened to Acne.org's sunscreen moisturizer?  

 

 

http://www.acne.org/...on-acneorg-spf/




#3361994 New Sunscreen (Spf) Page

Posted by Dan on 27 June 2013 - 12:04 PM

I finally compiled all of my research on all things sunscreen/SPF. It's actually quite an interesting and important topic when it comes to acne. People with acne-prone skin want to make sure they're using a good SPF option that doesn't clog pores, and applying it in a gentle way of course.

 

Check out the new Using Sunscreen (SPF) on Acne-Prone Skin page.

 

[By the way, how awesome are the graphics that Paul (Real Maverick) made for this page!?]




#3361971 Update On Acne.org Spf

Posted by Dan on 27 June 2013 - 11:02 AM

Unfortunately, after mixing the large batch of SPF, which we were ready to bottle and sell, it did not come out exactly as we wanted. It’s back to the drawing board yet again. I won’t put anything up for sale until it’s perfect (or very close). 

 

In the meantime, here is another SPF option that I think most people will find to be fantastic: In your palm, mix 1/4 to 1/3 teaspoon Neutrogena Clear Face SPF 30 with your regular moisturizer (i.e. 2 pumps of Acne.org Moisturizer), and apply very gently. Neutrogena Clear Face SPF 30 is a non-comedogenic, broad-spectrum option, which on its own is not moisturizing, but combines very well with other moisturizer and will provide all the support you need until we nail an SPF here at Acne.org. 

Attached Thumbnails

  • neutrogena-plus-acneorg.gif



#3357935 New Site Watch

Posted by Dan on 14 June 2013 - 11:03 AM

We started a new Site Watch here at Acne.org. It's kind of like a Neighborhood Watch, where neighbors ban together and make sure someone is watching the neighborhood and keeping it safe and clean, but in this case, it's digital. Members of the Site Watch have volunteered to help make sure everything on the forums is organized and free of criminal types (like spammers) or sneaky advertisers. They are helping be the eyes and ears of Acne.org, and rock for helping out. 

 

Members of the Site Watch:

aanabill

LewisS

MichelleKL77

Nicmic62

Randall Flagg

Sasch83

 

If you'd like to be a Site Watch member, feel free to message me about it and I will pass it along to the moderation team who ultimately decides who they would like to nominate for this. We ask that you have been on the forums for a while and actively participating, displaying maturity and levelheadedness even in the face of challenging situations.

 

Please help welcome our first Site Watch members!

Attached Thumbnails

  • sitewatch.gif



#3341120 The Z I I T Method

Posted by Dan on 16 April 2013 - 02:17 PM

Hey Wynne. Cool.  I hadn't seen that post from you before. Great minds think alike, or at least somewhat alike in this case. Your post and the ZIIT method are actually quite different. A few questions for you:

 

1. From everywhere I researched, icing is recommended only once per hour. Where did you read the 1 minute on, 5 minutes off thing?

 

2. Aspirin is also an anti-inflammatory. Any reason you didn't mention it?

 

3. Does a topical antibiotic really do anything for an upcoming acne lesion? Do you have any research on that? I've never seen research on it myself. Benzoyl peroxide is special because it penetrates into the skin unlike other antibiotics and kills 99.9% of bacteria reliably and deep inside the pore. Why not just use BP instead of a topical antibiotic with a band aid and all that?

 

4. Exactly why the petroleum jelly? I don't quite understand.

 

5. Why did you not recommend BP + AHA? Any specific reason? In my experience, this is the #1 thing you can do to prevent a zit, and then in reverse order: ice, ibuprofen (or another anti-inflammatory), and zinc.

 

6. Why did you not mention zinc, or omega-3s or any other systemic anti-inflammatory?

 

Also, the ZIIT method is for a zit that is not yet fully formed. You need to catch it early to prevent it. 




#3341085 The Z I I T Method

Posted by Dan on 16 April 2013 - 11:46 AM

Ever start to get a zit right before a big event and wondered what is everything you could possibly do to prevent it?

 

Check out The ZIIT Method (Zinc + Ibuprofen + Ice + Treat) for everything you can do to stop it in its tracks.

I want to know how this method works for you guys, so once you've tried it please vote in the poll and let me know how it worked for you.




#3329360 Spf Is Coming This Spring

Posted by Dan on 25 February 2013 - 03:00 PM

At long last an Acne.org SPF is on its way.
_____
 
When: It should be for sale this Spring.
 
What sizes: It will be sold in an 8oz. bottle and 16oz. bottle for now, but may be available in an 8oz. tube in the future.
 
SPF rating: After FDA required testing, results are in and it will have an SPF rating of 16. I made sure to choose active ingredients which produce true broad spectrum UVA/UVB protection.
 
Price: We have not priced it yet. It will be a bit more expensive than the regular Moisturizer since it costs quite a bit more to produce, but we'll do everything we can to keep the price as low as possible. 
_____
 
Thanks for your undying patience with this. I can't wait to hear what you think of it. Follow us on twitter or like us on Facebook to be kept in the loop on when it's available.
 
spf-display4.png



#3288663 Benzoyl Peroxide, Salicylic Acid Or Tea Tree Oil

Posted by Dan on 21 September 2012 - 06:45 PM

My experience:

Benzoyl peroxide:  Gets into the skin and does its thing amazingly well.  2.5% works better than 5% or 10% because it is less irritating but still creates plenty of oxygen to kill the bacteria.  Used precisely within The Regimen it predictably clears up the skin completely within 3-4 months.

Salicylic acid: Doesn't seem to do anything at 2% strength, which is the legal limit in OTC products.  I tried upwards of 15 salicylic acid products since I was a teenager and I would say they are a waste of money.  

Tea tree oil: I have tried tea tree oil in many different strengths, and in several "natural" acne products.  In my personal experience, it does nothing.  While I love the idea of a "natural" acne remedy, tea tree oil most definitely wasn't it for me.

The clear winner:  Benzoyl peroxide.  It's not even a contest honestly.  Benzoyl peroxide works, and the other two do not.