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Dan

Member Since 22 Sep 2004
Offline Last Active Today, 12:13 PM

Posts I've Made

In Topic: International Customers: What Can We Do To Improve Shipping? Prize For Best A...

27 March 2014 - 04:28 PM

Thanks you guys. I keep passing these along to the shipping team and they're enjoying hearing from you. Please keep letting us know how we can better serve you guys.


In Topic: International Customers: What Can We Do To Improve Shipping? Prize For Best A...

20 March 2014 - 03:57 PM

Thank goodness for google translate :)

 

Keep the suggestions coming you guys!


In Topic: Price Hikes

18 March 2014 - 10:07 AM

I just happened upon this post. My response is the same as it usually is...I understand your skepticism and anger...most companies can be kinda cold and creepy about this kind of thing, but you are not giving me enough benefit of the doubt.

 

1. When we increased prices we ran every possible sample order, both in the USA and International, and 100% of them are now cheaper.  100%. There should be zero people who ever pay more. 100% of people got a discount.

 

2. The Auto-Ship program was implemented because people need to use products consistently without running out in order to maintain clear skin. We were sure to make it easily cancelable and were sure to offer the option of ordering just once.

 

I encourage you to double check your past orders and you should see that every single one of your current orders is less expensive and that you still have the option of ordering just one time. And as always, don't be afraid to post stuff like this. I welcome any sort of skepticism. It's healthy.


In Topic: Amazon Requiring Us To Make Links Active

11 March 2014 - 10:30 AM

That's creepy. No, rest assured that we don't do stuff like that.


In Topic: Amazon Requiring Us To Make Links Active

10 March 2014 - 09:48 AM

What is cookie stuffing?