This should be on their contact us page but it's not. So there it is.
Acne.org Phone Number Is 1 (800) 773 7803
Posted 06 December 2012 - 12:41 PM
No regimen is one-size-fits-all. You are unique and so is your skin.
Black soap - Lumiplexion Salicylic Acid ~ Lumiplexion SPF 30 ~ Lumiplexion moisturizer
Black soap ~ Lumiplexion Glycolic Acid 12% (3-4x week) ~ Lumiplexion Hydroquinone 1-2x week
Lumiplexion enzyme mask / sulfur mask / moisturizing mask 1-2 week as needed
Posted 06 December 2012 - 06:35 PM
For example, a large number of the emails we get, are answered on the website. So we can easily provide a link to the answers, whereas it's not quite so easy over the phone.
Posted 07 December 2012 - 08:11 AM
We're all in this together.
Posted 16 October 2013 - 11:16 PM
Posted 21 October 2013 - 07:27 PM
I ordered the regimen and today was suppose to be the day for it to be delivered. I tracked the number an it did say its delivered today at 2:45 pm .. Its already 10pm and until now i havent gotten any package. I looked everywhere but i dont see a package.. Its really bothering me.
Please send an email to [email protected] and customer service will be happy to check on your order/delivery status. We do not have access to any order-related information here on the forums.
We're all in this together.
Posted 08 August 2014 - 02:40 PM
Posted 08 August 2014 - 06:34 PM
Posted 08 August 2014 - 09:23 PM
Hello I have emailed support but at times it takes so long for them to reply. Anyways I bought the regiment and jojoba oil.in my order only came the treatment and the jojoba oil.they did ship the moisturizer or the cleanser .pleasee help, I really need this treatment before o go so school
You need to wait for customer service to email you back. Sometimes emails get lost so I'd email them again to be safe, I used to work in customer support. It should take that long for them to get back to you. Maybe 24 hours at most. When did u email them?
We haven't gotten our stuff ..... How long should it take
When your shipment is sent you should get an email with tracking information.
AM: CeraVe foaming face wash, 100mg Spirolactone
PM: CeraVe foaming face wash, witch hazel, Acne.org AHA+
Been taking Sprio since 1/2013
Posted 19 May 2015 - 06:54 PM
Posted 20 May 2015 - 01:41 PM
I'm sorry to hear that you have not received your shipment yet. Kindly send us an email through http://www.acne.org/contact-us.html along with your order number so we may look into the issue further. You may also dial the number 1-800-773-7803 for customer service.
It says my package was delivered but I did not receive it. I checked everywhere.
Need help with Acne.org's policies, products and services?
Contact us at http://www.acne.org/contact-us.html
Have a nice day!
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