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Carley's Clear and Smooth

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I think it's time for me to weigh in. I am Alex and I work at Carley's Clear & Smooth. This is a small family business with a small base of very passionate fans. No evil executives like someone eloquently put it - I'm probably the only person at the company that handles PR of any kind so I've seen accusations like these from the same people pop up multiple times.

The reason why we have so many positive reviews is due to the fact that we have someone dedicated to customer service and the product guarantee that lasts a lifetime. A great customer service that tries to touch back with every customer on a personal basis will trump almost any company - even if the product isn't anything special. This isn't a miracle product (and we've never claimed it as such) but we have a small but vocal fanbase. They love the nature of products void of animal-ingredients/parabens/fragrances/colorants/dimethicone that are made with care. While it may seem ridiculous how many reviews you see of the product for being so unknown, we've been around almost as long as Dan's.

This is becoming a common practice amongst those selling skin products. And yes, it is very easy to tell the fake reviews from the real ones. The whole 'make sure to give it 90 days' thing is such a tell, and they can't help themselves. They are trying so desperately to sell a product, that it shows through in the writing. Honest reviewers aren't trying to sell something, so their writing is much different. I'm absolutely against a company that falsifies reviews to better their profits.

60-90 day return policies are often scams because the company wants them to stick it out til it's too late to return the product. Carley's has an unlimited warranty so this doesn't apply. I've seen people return almost empty bottles over half a year after purchasing and see them get refunds no problem.

This is one of the reasons why I contacted the Acne.org webmasters to either confirm the validity of our reviews or close the previous topic. People were spreading sheer lies about the company. Accusing us of only offering 90 day warranties when we clearly tell customers it's a lifetime, insinuating that we created over 30,000 fake eBay accounts ourselves when this is not only impossible but eBay would've shut us down a decade ago, faking reviews on here because some some of our customers that we deal with on a monthly basis had the audacity to put "no cons", Carley's "executives" are dedicated to destroying people's skin, etc. Absolutely ridiculous accusations that are damaging to any company - especially a small business like ours.

As someone that works in digital marketing I know the exact kind of people that think they can deceive customers through fake reviews. Companies buy likes on Facebook, create fake accounts to review positively on Yelp, etc. The way to spot fakes is to go through their user history - if they continue reviewing/purchasing products then they are real, if they don't they are dummy accounts. That is why it never works on a large scale and it certainly wouldn't work for a company that offers a lifetime warranty. In fact, what other skin companies out there even offer such a confidence in warranty?

A ton of Carley's customers review on Acne.org because I ask customers to do so - This small company doesn't spend much on advertising so it's a great way to get the word out. As far as reviews on Acne.org go - Customers give the same tone of reviews on our Facebook page, Youtube channel and about two dozen bloggers swear by it. Like I said before, the products don't work for everyone but for the ones that do they love it - why would you try to deprive people of that?

Facebook: https://www.facebook...&type=1

Video reviews: http://www.youtube.c...arandsmoothskin

Blog reviews: http://www.kerrymona...lear-smoot.html

http://itsnotrockets...ear-smooth.html

http://acnetreatment...eatment-review/

http://www.livingwat...mooth-skin.html

http://egab.wordpres...spot-at-a-time/

http://thewavytales....-hair-what.html

http://www.prissygre...nd-regimen.html

If you see those links you'll see the same kind of raving customer reviews you see on here. Maybe some of them do sound ridiculous but they are true - The product was guaranteed to work for them, it worked, the service was quick and personal and now they stay in constant contact with us so what exactly do you want them to say?

What I'd like to see is people honestly trying a product and giving their reviews. If it didn't work for you then rate it appropriately - No one seems to have a problem when vague anonymous negative reviews pop up on our page. If you feel the reviews here don't seem as real as the bloggers, video reviewers, Facebook reviewers and eBay reviewers then ask the webmasters here to verify the reviews rather than baselessly spreading rumors for your own personal enjoyment.

Uh I would never baselessly spread rumors for my own personal enjjoyment... I left a one star review because when I did try the product my acne was worse than ever before. I did like the soap it seemed to soften my skin but the rest of it didn't do so well. I thought it was working because my skin was softer but then I started breaking out, not like usual because I have small whiteheads usually. But I got deep cystic acne when using this product, acne like I've never had before. And maybe everyone else in the world has good luck with this product but from my own personal experience it just got worse and worse until it was so bad I had to quit. I didn't even want to go outside with makeup on. :(


Zenmed Cleanser, Desert Essence Lotion, Jojoba oil, and BP


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I think it's time for me to weigh in. I am Alex and I work at Carley's Clear & Smooth. This is a small family business with a small base of very passionate fans. No evil executives like someone eloquently put it - I'm probably the only person at the company that handles PR of any kind so I've seen accusations like these from the same people pop up multiple times.

The reason why we have so many positive reviews is due to the fact that we have someone dedicated to customer service and the product guarantee that lasts a lifetime. A great customer service that tries to touch back with every customer on a personal basis will trump almost any company - even if the product isn't anything special. This isn't a miracle product (and we've never claimed it as such) but we have a small but vocal fanbase. They love the nature of products void of animal-ingredients/parabens/fragrances/colorants/dimethicone that are made with care. While it may seem ridiculous how many reviews you see of the product for being so unknown, we've been around almost as long as Dan's.

This is becoming a common practice amongst those selling skin products. And yes, it is very easy to tell the fake reviews from the real ones. The whole 'make sure to give it 90 days' thing is such a tell, and they can't help themselves. They are trying so desperately to sell a product, that it shows through in the writing. Honest reviewers aren't trying to sell something, so their writing is much different. I'm absolutely against a company that falsifies reviews to better their profits.

60-90 day return policies are often scams because the company wants them to stick it out til it's too late to return the product. Carley's has an unlimited warranty so this doesn't apply. I've seen people return almost empty bottles over half a year after purchasing and see them get refunds no problem.

This is one of the reasons why I contacted the Acne.org webmasters to either confirm the validity of our reviews or close the previous topic. People were spreading sheer lies about the company. Accusing us of only offering 90 day warranties when we clearly tell customers it's a lifetime, insinuating that we created over 30,000 fake eBay accounts ourselves when this is not only impossible but eBay would've shut us down a decade ago, faking reviews on here because some some of our customers that we deal with on a monthly basis had the audacity to put "no cons", Carley's "executives" are dedicated to destroying people's skin, etc. Absolutely ridiculous accusations that are damaging to any company - especially a small business like ours.

As someone that works in digital marketing I know the exact kind of people that think they can deceive customers through fake reviews. Companies buy likes on Facebook, create fake accounts to review positively on Yelp, etc. The way to spot fakes is to go through their user history - if they continue reviewing/purchasing products then they are real, if they don't they are dummy accounts. That is why it never works on a large scale and it certainly wouldn't work for a company that offers a lifetime warranty. In fact, what other skin companies out there even offer such a confidence in warranty?

A ton of Carley's customers review on Acne.org because I ask customers to do so - This small company doesn't spend much on advertising so it's a great way to get the word out. As far as reviews on Acne.org go - Customers give the same tone of reviews on our Facebook page, Youtube channel and about two dozen bloggers swear by it. Like I said before, the products don't work for everyone but for the ones that do they love it - why would you try to deprive people of that?

Facebook: https://www.facebook...&type=1

Video reviews: http://www.youtube.c...arandsmoothskin

Blog reviews: http://www.kerrymona...lear-smoot.html

http://itsnotrockets...ear-smooth.html

http://acnetreatment...eatment-review/

http://www.livingwat...mooth-skin.html

http://egab.wordpres...spot-at-a-time/

http://thewavytales....-hair-what.html

http://www.prissygre...nd-regimen.html

If you see those links you'll see the same kind of raving customer reviews you see on here. Maybe some of them do sound ridiculous but they are true - The product was guaranteed to work for them, it worked, the service was quick and personal and now they stay in constant contact with us so what exactly do you want them to say?

What I'd like to see is people honestly trying a product and giving their reviews. If it didn't work for you then rate it appropriately - No one seems to have a problem when vague anonymous negative reviews pop up on our page. If you feel the reviews here don't seem as real as the bloggers, video reviewers, Facebook reviewers and eBay reviewers then ask the webmasters here to verify the reviews rather than baselessly spreading rumors for your own personal enjoyment.

Uh I would never baselessly spread rumors for my own personal enjjoyment... I left a one star review because when I did try the product my acne was worse than ever before. I did like the soap it seemed to soften my skin but the rest of it didn't do so well. I thought it was working because my skin was softer but then I started breaking out, not like usual because I have small whiteheads usually. But I got deep cystic acne when using this product, acne like I've never had before. And maybe everyone else in the world has good luck with this product but from my own personal experience it just got worse and worse until it was so bad I had to quit. I didn't even want to go outside with makeup on. sad.png

I'm not directing it at you or anyone that questions the validity of online reviews. That is healthy to do whenever you come across a product that doesn't work and they have otherwise good reviews as there ARE scammers out there that fake reviews. I'm more directing it at the individuals that continually come in here and spread lies about Carley's - That we created thousands of fake eBay accounts, that we're preying on people using 90 day warranties when we actually offer a lifetime warranty, that we created an entire network of bloggers and social media users to reflect the reviews here.

It's just not physically possible to get away with that. Especially for a small family company like this. Maybe you can fake reviews on here and get away with that, (you'd have to ask the webmasters about that) but if you look at every other network of reviews, they are about the same - enthusiastic ones that it worked and ones that it didn't work for. It just doesn't make good business sense for any small company to spend valuable resources lying to people at the risk of being kicked off places like eBay. It makes zero sense at all.

Anyways, I apologize about the products not working for you and sincerely hope that you asked for a refund. I hope whatever you try in the future works for you.

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If i read all the reviews correctly, this product is either A) a Godsend; or B) the worst thing people have tried on their skin

Usually you get a bunch of in between reviews. As in, 'not seeing great improvement', or 'wasn't as good as i was hoping for'

What i am seeing over and over are 5 star reviews that sound like they are both trying to instruct people on how to use the product, as well as trying to sell people the product.

And on the other side, i'm seeing what sound like honest reviewers telling people their exact experience using this, without trying to sugar coat or sell anything. And they are giving the product a 1 star rating. Does this not seem....a bit odd to you Alex?

Read the first 4 reviews on the review page for Carley's Clear and Smooth Skin Treatment. Then proceed to read the next fifty. There seems to be a trend here of polar opposites. Not much middle ground. Also pay attention to the wording of the good reviews. Some seem legitimate, but others seems absolutely sales pitchy. As in the alarming number of: Cons - none

I read your explanation Alex, but there are so many red flags being raised when i read these reviews. Also you work for Carley's, and it's difficult for me to take you simply at your word. I hope you can understand this, as far as conflict of interest is concerned. I'd simply advise everyone to realize how polar opposite these reviews seem to be, and really assess whether or not you trust the 5 star ratings or not. If you try it, i truly hope it works for you. But i also don't want to see someone get sucked in by what seem like falsified reviews only to have the worst outbreak of their life

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80%-20% Alkaline forming vs Acid forming Diet

`Organic~
I don't consume:
*Dairy
*Whole grains
*Refined sugars
*Table salt
*Vegetable oils
*Processed/Fast foods
*Genetically Modified Foods (GMOs)
As well as the pesticides/herbicides that come with them

My philosophy: Less externally, more internally

Even taking long hot showers in chemically treated tap water is too harsh for acne prone skin

(And that's without a face wash)

This site is absolutely loaded with info on curing acne internally


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I bought zenmed products from their uk website. I now have to pay a further £30.09 customs tax. Be aware, this is not a UK site and you will have to pay duty on whatever you buy. £30.09!!!!!

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If i read all the reviews correctly, this product is either A) a Godsend; or B) the worst thing people have tried on their skin

Usually you get a bunch of in between reviews. As in, 'not seeing great improvement', or 'wasn't as good as i was hoping for'

What i am seeing over and over are 5 star reviews that sound like they are both trying to instruct people on how to use the product, as well as trying to sell people the product.

And on the other side, i'm seeing what sound like honest reviewers telling people their exact experience using this, without trying to sugar coat or sell anything. And they are giving the product a 1 star rating. Does this not seem....a bit odd to you Alex?

Read the first 4 reviews on the review page for Carley's Clear and Smooth Skin Treatment. Then proceed to read the next fifty. There seems to be a trend here of polar opposites. Not much middle ground. Also pay attention to the wording of the good reviews. Some seem legitimate, but others seems absolutely sales pitchy. As in the alarming number of: Cons - none

I read your explanation Alex, but there are so many red flags being raised when i read these reviews. Also you work for Carley's, and it's difficult for me to take you simply at your word. I hope you can understand this, as far as conflict of interest is concerned. I'd simply advise everyone to realize how polar opposite these reviews seem to be, and really assess whether or not you trust the 5 star ratings or not. If you try it, i truly hope it works for you. But i also don't want to see someone get sucked in by what seem like falsified reviews only to have the worst outbreak of their life

Critics of Carley's and other companies do the community a service because they tried it and it didn't work. I couldn't ask for anything more. What a few select individuals are doing is going on here and doing something unethical - Lying about a company's policies, accusing us of impossible things like faking 30,000 eBay reviews. You can't validate reviews on Acne.org - That's fair and allows any company to draw scrutiny as such. But don't you think if reviewers are so ecstatic about the product/service here that there wouldn't be nice detailed testimonials on Facebook, YouTube, eBay and a network of bloggers? Wouldn't there be a bunch of bloggers complaining that Carley's ruined their face?

The accusations are just not grounded in reality. The sad thing is I don't think there's one thing I could do to alleviate your concerns here. If video reviews of actual customers, Facebook pages with customer's reviews, eBay testimonials full of reviews, two dozen blogs reviews and even a lifetime guarantee won't convince you then I'm not sure what would.

Should I start telling customers to stop putting "none" as cons on here? If the reviews were fake wouldn't we be smart enough to stop putting "none" as a con by now?

-Should I stop communicating with customers, take longer to ship the product, increase the prices and make the experience in general worse so people quit giving 5 stars?

BTW, OneFatalGoose I love your signature about your opposition to acid-formed foods and processed foods. The ironic thing here is that Carley's is one of the only pH balanced skin products out there. We also order almost all of our ingredients locally at more expensive prices so most of that crappy processing doesn't go in it. When it just comes down to it the products are made differently. Paraben-free before that became a trend, colorant-free, fragrance-free, dimethicone-free, minimal presence of BP and processed ingredients. The products are NOT perfect but it doesn't surprise me that so many bloggers/Facebook fans/YouTube users/etc. love it more than the companies out there that use the same crappy ingredients. I'm not trying to sell you here I'm trying to make you realize that this family business is doing everything we can to help people and these baseless accusations hurt this.

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BTW, OneFatalGoose I love your signature about your opposition to acid-formed foods and processed foods. The ironic thing here is that Carley's is one of the only pH balanced skin products out there. We also order almost all of our ingredients locally at more expensive prices so most of that crappy processing doesn't go in it. My point here is I think your actions are misguided.

My actions may very well be misguided. I have no proof that these reviews have been falsified. All i have to offer are words of advice to anyone thinking about trying any new product. Read all the reviews very carefully and thoroughly. If it sounds like it's worth the risk, go for it. Carley's Clear and Smooth could potentially be the best thing you've done for your skin topically. Or...it could be the worst. And strictly going off of the reviews i've seen on this site, it's going to be either or. So to those who decide to try it, make sure to follow all of their instructions to the T. That way if it fails, you will know that you used the products as they intended for you to use them, and that it simply didn't work out.


80%-20% Alkaline forming vs Acid forming Diet

`Organic~
I don't consume:
*Dairy
*Whole grains
*Refined sugars
*Table salt
*Vegetable oils
*Processed/Fast foods
*Genetically Modified Foods (GMOs)
As well as the pesticides/herbicides that come with them

My philosophy: Less externally, more internally

Even taking long hot showers in chemically treated tap water is too harsh for acne prone skin

(And that's without a face wash)

This site is absolutely loaded with info on curing acne internally


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BTW, OneFatalGoose I love your signature about your opposition to acid-formed foods and processed foods. The ironic thing here is that Carley's is one of the only pH balanced skin products out there. We also order almost all of our ingredients locally at more expensive prices so most of that crappy processing doesn't go in it. My point here is I think your actions are misguided.

My actions may very well be misguided. I have no proof that these reviews have been falsified. All i have to offer are words of advice to anyone thinking about trying any new product. Read all the reviews very carefully and thoroughly. If it sounds like it's worth the risk, go for it. Carley's Clear and Smooth could potentially be the best thing you've done for your skin topically. Or...it could be the worst. And strictly going off of the reviews i've seen on this site, it's going to be either or. So to those who decide to try it, make sure to follow all of their instructions to the T. That way if it fails, you will know that you used the products as they intended for you to use them, and that it simply didn't work out.

You're response here is much more fair than your earlier suggestions that we use fake reviews. Or scam customers through deceptive warranties.

Those previous accusations are why I think you are misguiding others. If you tried the product or know someone that did and want to express skepticism - that's fine! But please don't go on here and accuse it of being a scam if you haven't even tried it. Or have absolutely no proof that the reviews are fake other than a hunch. That's why the webmaster previously closed it.

The accusations are just not based in reality when you consider an entire group of bloggers and Facebook/eBay/Youtube users validating everything that comes on here.

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Fair enough. Never accused it of being a scam. But i did get a sense that there were misleading/falsified reviews being posted. And again, since i have no hard evidence that this is the case, all i can do is advise people to be cautious before making any purchases. Read the positives, and read the negatives. And then do what you will based on what you believe

1 person likes this

80%-20% Alkaline forming vs Acid forming Diet

`Organic~
I don't consume:
*Dairy
*Whole grains
*Refined sugars
*Table salt
*Vegetable oils
*Processed/Fast foods
*Genetically Modified Foods (GMOs)
As well as the pesticides/herbicides that come with them

My philosophy: Less externally, more internally

Even taking long hot showers in chemically treated tap water is too harsh for acne prone skin

(And that's without a face wash)

This site is absolutely loaded with info on curing acne internally


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So when i was searching for a new product i decided to look at the acne.org reviews page and i noticed one of the highest ranked products was "Carley's Clear and Smooth"

So i saw all the positive reviews and like an idiot i bought this stuff and it's absolute garbage. I then took a closer look at the reviews and noticed there all the same, meaning carley's is just writing up fake reviews on here, if you look all the responses have the same sentence structure, and spelling. They all say the same thing, if you compare it to the clear and smooth site you realize the person who wrote both of them is the same. They all say stuff like "great product just make sure you give it 90 days" or "i love it but make sure you don't get this stuff on your fabrics it might bleach it", obviously it's all fake.

So i just wanted to warn you guys that i think this product is fake and i think acne.org should delete them from the reviews page for cheating.

opinions?

Earths Zinc and more zinc.

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