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I'm frusterated!


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#1 CottonCandi

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Posted 10 January 2009 - 05:03 PM

I am a little frusterated here.

I ordered some stuff from Dan on January 7th. It says that it should have shipped in 1 day yet nothing has shipped and it still says "Processing" when I check it in my account.

I have tried contacting Dan through email with no reply.

Did something go wrong when I ordered? Is something wrong with my credit card? What's going onnnnn?

WHEN will my stuff ship? sad.gif

#2 AngelWithoutWings

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Posted 10 January 2009 - 05:08 PM

It's possible it did ship, but they didn't update the status in your account to reflect that. I had emailed them the same question when my order will ship, and they told me it shipped out quickly but the status was still in processing mode. Then it changed to "shipped" when I received their email reply. Received my order yesterday.

You should get a reply in two days I believe.


#3 .OurTime.

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Posted 10 January 2009 - 05:18 PM

1 day or 1 business day?
I hate having to wait for supplies, but i am pretty sure you will receive your products by Monday.

*good luck.

#4 AngelWithoutWings

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Posted 10 January 2009 - 06:15 PM

My order was made on New Years which was a Thursday Jan 1st, I selected First Class Mail. Received Jan 9th. biggrin.gif

#5 CottonCandi

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Posted 10 January 2009 - 07:52 PM

QUOTE (.OurTime. @ Jan 10 2009, 06:18 PM) <{POST_SNAPBACK}>
1 day or 1 business day?
I hate having to wait for supplies, but i am pretty sure you will receive your products by Monday.

*good luck.



Hasn't it been 1 business day since the 7th? I doubt I will magically receive my products on Monday, they haven't even shipped yet, if anything they will SHIP on Monday, I hope.

#6 .OurTime.

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Posted 10 January 2009 - 07:55 PM

True..but (talking like a sales person) that day was the processing day, not actually a shipping day...???
that's how i would look at it. Hopefully you get it on Monday.


#7 CottonCandi

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Posted 10 January 2009 - 08:06 PM

QUOTE (.OurTime. @ Jan 10 2009, 08:55 PM) <{POST_SNAPBACK}>
True..but (talking like a sales person) that day was the processing day, not actually a shipping day...???
that's how i would look at it. Hopefully you get it on Monday.



I don't see how I will get it on Monday when I live in FL, and the products are in CA, and they haven't even shipped yet lol. If they shipped, my account would have told me so.....and I would have gotten an email, so far all it says is "Processing". I just wish that Dan or whoever would email me back.

#8 .OurTime.

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Posted 10 January 2009 - 08:59 PM

Its stressful.
Sorry they (whoever handles the emails) haven't gotten back to you.

I live in Canada and i got my products in a week ... or like 10 days??. I chose the first class..something something...something like that for shipping, which takes around 1-3 weeks.

So even though i cannot be 100% positive you will get it on Monday, i am still confident that you will.


#9 CottonCandi

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Posted 10 January 2009 - 09:25 PM

Even if they did come Monday, Id still be frustrated by not getting any email or notification of the items shipping, and my email not being answered sad.gif

#10 AngelWithoutWings

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Posted 10 January 2009 - 09:28 PM

QUOTE (CottonCandi @ Jan 10 2009, 07:03 PM) <{POST_SNAPBACK}>
I have tried contacting Dan through email with no reply.


Did you use this form?

http://www.acne.org/dk-contact.php

and if you did when?

.........................

Yeah I too was impatient it sucks waiting, I feel your pain. smile.gif


#11 CottonCandi

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Posted 10 January 2009 - 09:34 PM

QUOTE (AngelWithoutWings @ Jan 10 2009, 10:28 PM) <{POST_SNAPBACK}>
QUOTE (CottonCandi @ Jan 10 2009, 07:03 PM) <{POST_SNAPBACK}>
I have tried contacting Dan through email with no reply.


Did you use this form?

http://www.acne.org/dk-contact.php

and if you did when?

.........................

Yeah I too was impatient it sucks waiting, I feel your pain. smile.gif



I used something like it, if I remember, there was a box where you could put in your order #. I think it was something specific to shipping info.

I think I sent it yesterday morning, yeah, it's a little early to be getting upset about not receiving an answer. But a day is a long time to wait for answers, waa.


#12 CottonCandi

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Posted 10 January 2009 - 09:44 PM

Hahaha, I sound like such an impatient witch just because it's been 3 days XD It's just cause I'm excited for my stuff to come.

#13 .OurTime.

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Posted 10 January 2009 - 09:46 PM

QUOTE (CottonCandi @ Jan 10 2009, 10:25 PM) <{POST_SNAPBACK}>
Even if they did come Monday, Id still be frustrated by not getting any email or notification of the items shipping, and my email not being answered sad.gif

It's a common problem with any shipping company you deal with.
I would say if you are still upset about it by Monday night, and haven't received an email, send a complaint.
Otherwise just be glad it's not a more serious situation.



#14 CottonCandi

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Posted 10 January 2009 - 09:47 PM

QUOTE (.OurTime. @ Jan 10 2009, 09:46 PM) <{POST_SNAPBACK}>
QUOTE (CottonCandi @ Jan 10 2009, 10:25 PM) <{POST_SNAPBACK}>
Even if they did come Monday, Id still be frustrated by not getting any email or notification of the items shipping, and my email not being answered sad.gif

It's a common problem with any shipping company you deal with.
I would say if you are still upset about it by Monday night, and haven't received an email, send a complaint.
Otherwise just be glad it's not a more serious situation.




I am just worried that it says processing cause maybe something is wrong with my credit card or something :\ I am just worrying for nothing.

#15 AngelWithoutWings

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Posted 10 January 2009 - 09:48 PM

So most likely you would have to wait for a response on Monday. smile.gif

Hang in there! Good things comes to those who wait. lol

#16 CottonCandi

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Posted 10 January 2009 - 09:48 PM

QUOTE (AngelWithoutWings @ Jan 10 2009, 09:48 PM) <{POST_SNAPBACK}>
So most likely you would have to wait for a response on Monday. smile.gif

Hang in there! Good things comes to those who wait. lol



I know smile.gif I am just the most impatient person on the planet, gah!

#17 hellokk

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Posted 10 January 2009 - 09:52 PM

I remember when I checked my order it just said processed; however when I clicked to view my order it said it had been shipped.

#18 AngelWithoutWings

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Posted 10 January 2009 - 09:52 PM

I know the feeling I too hate waiting for things! I get anxious, worried and stuff, but usually everything falls through in the end nicely.



#19 rhymenoceros

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Posted 10 January 2009 - 09:54 PM

well, my last shipment still said 'processing' the morning of the day that they came.

#20 CottonCandi

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Posted 10 January 2009 - 09:54 PM

QUOTE (hellokk @ Jan 10 2009, 09:52 PM) <{POST_SNAPBACK}>
I remember when I checked my order it just said processed; however when I clicked to view my order it said it had been shipped.



I clicked to view my order, and it says processing on both pages. Poo.

QUOTE (rhymenoceros @ Jan 10 2009, 09:54 PM) <{POST_SNAPBACK}>
well, my last shipment still said 'processing' the morning of the day that they came.



Really? Dang. I want to get confirmation, it makes me feel warm and fuzzy inside, LOL.