Dan

Admin
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About Dan

Admin
  • Birthday 08/06/1972

Profile Information

  • Gender Male
  • Location San Francisco, CA
  • Interests Acne

Achievements

Gold Poster
Posted at least 2000 different posts
20 posts
100 posts
500 posts
2000 posts
Silver Reviewer
Reviewed at least 10 products
1 product
5 products
10 products
25 products

Recent Profile Visitors

46,927 profile views
  1. Why does my order not go through?

    Hi Allie, Normally that error is returned when your internet connection is very slow. Please try again. If you still receive the same error, contact customer service at support@acne.org and let them know the device and browser you are using and they'll help you out.
  2. Hey guys. Thanks for pointing this out. It looks like we have been able to recover the rest of the posts so things should be complete now. If you find anything else, definitely let us know. We should never have holes in the forum.
  3. Arrival of product in mail

    On rare occasions this happens with packages. We pack things well but once they're out for delivery we of course have no control over how they are handled. You're in contact with the right people. Support will help you out. They get back to everyone within 24 hours.
  4. Unable to order

    This is odd. We have not been getting this complaint from other people. That makes me think perhaps it is something on your end? You can try using incognito mode (private window) to order. If that doesn't work let us know here what error you get. Also, I just checked Facebook and there are no questions that have not been responded to. We respond to every question we get there. That is also odd.
  5. The author below is looking for interview subjects. Please have a read and contact her directly if you'd like to participate. Her post: ______ My name is Kyla. I am a professional freelance writer and the author of twenty-five educational books and dozens of magazine articles. I am writing an article on adult acne for Carolina Parent magazine. The article will be in the July issue. It will also be available online. I also suffered with acne for twenty years, until spironolactone finally cleared my skin. I often lurked on acne.org during my struggle to find something that would help my acne. I know this is an awesome community, and I hope you will be able to help me. I am looking for adults with acne to interview for my article. I want to know what methods and treatments work best for you, your tips and tricks. The purpose of the article is to help busy, tired parents figure out the cause of their acne and find some solutions that will help them get the clearest skin possible. If you are interested, please contact me. I will send you a few questions via email or PM, and you can respond at your convenience.If you feel more comfortable using a pseudonym, I am fine with that. If you are from North Carolina, that’s a plus, but isn’t necessary. I am looking for people from around the country. My website iswww.KylaSteinkraus.com. You can email me at kyla dot Steinkraus at yahoo dot com or message me here at acne.org. Thank you, and I hope to hear from some of you soon!
  6. The author below is looking for interview subjects. Please have a read and contact her directly if you'd like to participate. Her post: ______ My name is Kyla. I am a professional freelance writer and the author of twenty-five educational books and dozens of magazine articles. I am writing an article on adult acne for Carolina Parent magazine. The article will be in the July issue. It will also be available online. I also suffered with acne for twenty years, until spironolactone finally cleared my skin. I often lurked on acne.org during my struggle to find something that would help my acne. I know this is an awesome community, and I hope you will be able to help me. I am looking for adults with acne to interview for my article. I want to know what methods and treatments work best for you, your tips and tricks. The purpose of the article is to help busy, tired parents figure out the cause of their acne and find some solutions that will help them get the clearest skin possible. If you are interested, please contact me. I will send you a few questions via email or PM, and you can respond at your convenience.If you feel more comfortable using a pseudonym, I am fine with that. If you are from North Carolina, that’s a plus, but isn’t necessary. I am looking for people from around the country. My website iswww.KylaSteinkraus.com. You can email me at kyla dot Steinkraus at yahoo dot com or message me here at acne.org. Thank you, and I hope to hear from some of you soon!
  7. I got a suggestion to separate the Scars/Hyperpigmentation forum into 2 forums, one for Scars, and a separate one for Hyperpigmentation (red/dark marks left behind after a pimple heals). This was an obvious and good idea so I went ahead and put it on the to do list. It took quite some time but it's finished now and they are separate. I was surprised to see that there are more topics now in the Hyperpigmentation forum than there are in the Scars forum. This really underscoresthe fact that hyperpigmentation is as big of an issue as scars for many people, especially people with darker skin tones. Quite interesting. We also added a Hypertrophic (Raised) Scars subforum to the Scars forum to keep that organized. If you see any topics in these forums which are incorrectly assigned, please report them to us so we can further clean it up.
  8. I'm not sure Understand your question. Could you clarify? Or perhaps include a screenshot or two?
  9. Data Breach?

    Hey guys. We've been on top of this and these reports are not true. We use a 2 step, 1-way encryption and top security protocol for all sensitive information including your passwords and therefore no passwords were compromised. There is no need for anyone to reset passwords or be concerned that their account or personal information could be in any way taken or used by a third party. Regarding email addresses, we are still verifying if in fact email addresses were visible to outside parties and if so, how.But keep in mind that in the event that they were somehow shared, in a worst case scenario, you would simply get a bit of spam.
  10. Thanks for noticing that tracy521. We actually changed the script because we are trying to lighten the load on our server so we run it less often now. I was wondering if anyone would notice! You did. I'm hoping to beef up the server soon and be able to run this script more often but for now I'm prioritizing speed speed speed.
  11. Could not view searched posts

    Hi guys. Sorry I'm late getting back to you on this but we fixed this last week. If anyone is still having issues, let me know.
  12. Data Breach?

    Thank you for letting us know about this. We are in the process of verifying this. Please know that we take security very seriously and prosecute any violators to the fullest extent of the law.