1 reply to this topic

[chocot]

Hi everyone!
I just wanted to tell spectro-jel users to check what's written on the bottle (not on the paper box) when buying your spectro jel.
I've cleared my skin using spectro jel (2.5% BP) and apply it everyday. But several days ago, my acne started to appear again!! I got scared and worried that my skin might have become immuned to the jel. But yesterday, I found out that I was using the spectro jel with 5% benxoyl proxide. I checked the package(the paper box) it was in, and it is written '2.5%'.
So, basically, the product inside was different from the package. I've never thought such a stupid thing would happen, but it really did happen. -.- And I can't ask for a refund because I've already opened and used it.
So, check what's written on the bottle before you buy it! (yesterday, I opened the case and checked it in a drugstore and no one told me not to do it!)

Edited by chocot, 03 September 2009 - 01:14 PM.

[ospray]

Wow, strange!

You should be able to bring it back. If it was SDM or someplace like that, explain what happened and i am sure they will exchange it for you. You can also write/call the company and most of them are quite willing to help a customer when they've made a mistake.