I just got my order from Dan, but a couple of bottles don't have shrink wrap on them. Did I get used or returned bottles by mistake? I'm not saying that someone did this on purpose. We all make mistakes. I'm just wondering if anyone else had the same experience?

I phased out shrink wrap because I realized it's not needed. I had it on there to prevent them from spilling in the mail, but it turns out they don't spill even without shrink wrap. So, this saved about ten cents on each product to manufacture which helps me keep costs down for everybody, and also it's more environmental, so it was a no brainer.

The products are never in the "public" so to speak so there is no need for a tamper seal. Anyway, no shrink wrap from now on. Yay.

I'm going to pin this for awhile since it's been asked about a lot recently.

Yes! Thank you, I was about to ask the same thing as I got one bottle without it on there. I wasn't concerned though.

I mean, almost all products in stores don't have shrink wrap on them, can be possible returns, and are shipped across the nation as well...so keep that in mind!

Why was there wrap on my moisturizer that came a week ago?

there was also wrap on my cleanser that just came today. no shrink wrap on my treatment and aha tube had a hole at the top resulting in a yellow goo splashed all over the packing peanuts. also, aha does not appear to be new either..aside from the yellow cream, it also has black marks on it that look much like scuff marks. help??

actually when my shipment came in the mail, the moisturizer leaked onto everything, i lost a good amount, i had to white down everything... i was a little disappointed with that,

This actually just happened to me yesterday.

Ditto.

I received my 16 oz bottles - cleanser, treatment, & moisturizer - today and specifically the moisturizer was the only one that was leaking. The pump top was popped open. I didn't loose much, it was more so the mess it made on the bottle.

At the same time, I'd prefer to save the environment with less plastic packaging.

Same here. I decided to try out Dan's regimen and ordered a few days ago. I received the box today and there was evidence of water damage even on the outside. The inside of the box looked like it'd been soaked and dried, and there were still several wet spots where it had leaked through the receipt and onto the box. Like the rest of you, it appears that it was the moisturizer that leaked. I weighed the bottles and the moisturizer weighed a bit less than the other bottles at 8 1/2 oz (packaging included, of course) and it appeared to be a full fluid ounce or two less full.

It's certainly disappointing, as I've been looking forward to this regimen. I appreciate Dan's thoroughness throughout the site and the products seem like a quality value, disregarding this mishap.

Did you make that poem up yourself, it's pretty good!