We can only offer $5 shipping for inside the U.S. Auto-Ship orders, but I’m looking to see if there’s anything we can do for International Auto-Ship orders as well. Just wanted to chime in and let you guys know I haven’t forgotten about you. I’ll report back if and when we’ve figured something out. No promises, but we’ll try our best.

As far as distributing internationally, that is something that I sincerely would like to see happen at some point. It’s a big world after all. It’s on our roadmap, but we’re not quite there.

People have often asked me to offer a Auto-Ship program. I never have because auto-programs make me feel trapped. But you guys kept asking me to make one so you don’t have to re-order all the time. So I decided to go for it, but in a new way:

- cancel with one click
- no pressure to stay enrolled
- reminder emails right before each Auto-Ship kit is sent to make sure you want us to keep sending them
- $5 shipping on all Auto-Ship orders (inside the U.S.), even if you add other stuff to your cart

…and a bunch of other cool features. It’s up and running! Check it out. Let me know if there’s anything you would change or add to it.

Acne.org has a new logo. We paid a logo design company $90,000 to make it. Haha. Kidding. We designed it ourselves. What do you guys think?

Also, we redesigned the store. Kent’s friend Dominick let us use his professional photo studio in LA to shoot the products. I think they came out incredible. Also, the design of the new cart should make it friendlier to navigate. It might take a minute to get used to, but hopefully you guys will enjoy it.

I know you guys are going to love the new moisturizer, but I want to make sure I state very clearly to:

Use 2 full pumps of it

Our old moisturizer was made with glycerin, which is extremely moisturizing, but can cause redness and stinging and can leave the skin feeling tacky. In our new moisturizer we switched from glycerin to methyl gluceth-20. Methyl gluceth-20 is extraordinarily gentle. It won’t sting or cause redness and does not leave a tack on the skin. It is just as moisturizing as glycerin when used in larger amounts. I use 2 full pumps each day and I’m good to go.

The new formula also has licochalcone in it. Licochalcone is the most powerful natural calming agent found on land (there is a type of sea coral that is more calming but I think its wrong to harvest sea coral). With proper application you’ll notice your skin is calmer and less irritated, which is a huge benefit to acne-prone skin. But to get the full calming and moisturizing benefits of the moisturizer, 2 full pumps (4mL) must be applied daily in the AM and PM. (Note: You can substitute the moisturizer with AHA+ ever few nights if you wish)

Looking forward to your feedback!

We just launched the new Regimen pages. New treats await:

- Simplified into 2 pages now, not 3

- Drawings!

- More explanation including How and Why for each step

- More info on finding the right products

I hope you like them! Thanks to Kent and Joel for knocking it out of the park. You guys are incredible.

This is just a start. We’re going to redesign the rest of Acne.org too. It’s on its way…

It looks like if sales continue as usual, the new moisturizer should be ready to ship out on the 17th (Friday) or the 20th (Monday). To get on the mailing list so you know the minute it’s available, go ahead and scroll to the bottom of any acne.org page and type in your email down there where it says Mailing List.

Again, a few quick answers on this moisturizer:

1) It will completely replace the current moisturizer. The current moisturizer will no longer be available, even in limited amounts.

2) A few of you have asked about pre-orders. We are not accepting pre-orders at this time. We ordered plenty so it shouldn’t run out on the first few days of ordering.

3) We’ve yet to come up with an exact price. It will have to be more expensive than the current moisturizer because of the more expensive formula we’re using, but I will crunch it down to the penny and get it to you guys as inexpensively as I can.

4) The packaging will look the same, but with different ingredients on the back.

5) And to those of you who are wondering, yes, I really do think it is that great. I have never used a moisturizer that feels as good going on and keeps my skin looking as good as this one. I’m confident you guys will encounter a similar experience.

Sometimes we tend to think of acne as a modern phenomenon. But quite the contrary, ancient people wrote of acne as soon as they could write at all. Ancient Egyptian writings mention how Pharoahs struggled with the disease. Traces of an essential oil used in the treatment of acne scars were found in King Tut’s tomb.

Fast forward to Ancient Greece, and we find that people were affected at this time as well. In fact, we get the word “acne” from the ancient Greeks.

Ancient scholars have uncovered evidence of sulfur and mineral water treatments in ancient Rome as well. As far as historians can tell, sulfur, despite its questionable efficacy, was the most popular acne treatment used in antiquity, all the way up until the 20th century when a bevy of other treatments started to hit the scene.

Luckily, today we have more options than our ancients friends did. Since the 1930s, we’ve seen the introduction of two incredibly effective treatments–benzoyl peroxide in the early part of the century, and Accutane in the latter part of the century.

This all begs two questions: (1) Was acne around before civilization? We know that as soon as civilization developed and people began writing, there was acne, but what about before civilization, when people were still hunting and gathering? (2) What is it about the human body and/or the effects of human civilization that causes acne? I hope to help figure it out. I think 5,000 years of acne (or more) is quite enough! With modern technology and scientific research methods, perhaps we can end this affliction.

Question to you guys: If you didn’t think about it and just asked your gut…”What causes acne?” what is the answer? Don’t edit yourselves. I want to hear even the craziest of responses

Miscellaneous Questions and Answers:

So, are we saying that the baby wash is also equal to the purpose cleaner? And if so, is the baby wash also a replacement or a substitute for the face wash in the first step for the regimen?

I’d actually like to hear from more of you on this. I don’t personally like baby wash, Purpose, or Clean & Clear because they are heavily scented. But if it’s working for people, it might be a low cost option.

I been on the regimen for 4 months and am almost completely clear all I have is scars and a few whiteheads. I have a question for Dan what can I do to help with my scars every time a pimple goes away I get a scar I get all frustrated. Please tell me what to use or do. I tried ur aha and it helped little bit. Thanks

You’re doing the best possible thing you can do, which is to clear up your skin and thus prevent future scarring. In order to prevent scarring more completely, be vigilant in your adherence to the Regimen. And whatever you do, do not pick! If you must pop, that can sometimes be done without scarring, but avoid picking at all costs.

For more on scarring, check out the brand new scars pages.

What about the new labels (that you mentioned in a recent blog post)?

These are probably a while away still. We’re planning an entire site redesign which will incorporate the new labels and a whole bunch of new stuff.

Moisturizer Questions and Answers:

Can’t wait to try (the new non-SPF moisturizer). How about shine? The old moisturizer made my skin shine and appear oily. I’m hoping that this one won’t as much. I like the matte look.

The new moisturizer should be much less shiny than the old one. It has a nice matte finish.

Will the new moisturizer…be available in a tube, instead of a pump bottle?

We are putting it in a bottle to start. In the future, we may switch to a tube.

Will (the new non-SPF moisturizer) be more moisturizing as well?

It should be equally moisturizing. The old moisturizer was extremely moisturizing already. If you are having problems with any moisturizer not providing enough hydration, consider adding 5-6 drops of jojoba oil into each application.

Dan, could you tell us something about the developmental phase of this new moisturizer particularly how the ingredients were chosen and the mixture defined? I have understood that the company behind the Acne.org doesn’t have as great resources to put into the development of new products as some others so how is it possible that this moisturizer is “the best moisturizer they’ve ever tried”?

I wonder where you got the idea that we don’t have great resources!? Quite the contrary, we have some of the greatest minds in the U.S. and in the world working with us closely on each formula. Our BP, for instance, is made by a company which is owned by a cosmetic chemist who is renown in the skin care world as the leading BP manufacturer bar none. When it comes to our moisturizer, I researched ingredients at length myself, and then worked very closely with a team of top tier cosmetic chemists from around the world, all of us laboring on over 100 samples until we have arrived at our latest one. Acne.org has access to the best people in the world. I would have it no other way. We carefully work as a team to choose each ingredient. I am also personally involved in each phase, sometimes to an excruciating degree, if you were to ask the chemists

As always, I will let the products speak for themselves. I aim to produce literally the world’s best product in each category for all of us to use. If I can’t achieve that for us, I see no reason to produce it.

Will we still have an option to buy the old (non-SPF mositurizer) formulation once the new one comes in? Will the old one be for sale?

No. The new moisturizer is improved. I think you’ll be very happy with it. I went with my gut on this one. I quite simply don’t want anything but the best out there, and we have a “new best” now.

Makeup Questions and Answers:

Does it help if the make-up says non-comedogenic? …and hypoallergenic and fragrance free?

Seeing “non-comedogenic” on a product doesn’t mean much. There is no regulating organization when it comes to claiming the term “non-comedogenic”. Anyone can print this phrase on any product, no matter the ingredients. When it comes to “hypoallergenic”, products do have to undergo testing to put this claim on the product. However, many products which do not claim “hypoallergenic” are also extremely gentle. “Fragrance free” formulas are devoid of added fragrances but are not necessarily completely scent free due to natural ingredients in the product which may have a slight scent. I always look for fragrance free products because (1) I just happen to hate fragrance, and (2) the less unnecessary ingredients the less chance of any reactions or problems.

Could you expound on what your research has revealed about isopropyl?

Isopropyl Isostearate and Isopropyl Myristate are two highly offending ingredients from rabbit studies. When scientists rubbed various compounds on albino rabbit ears, these two ingredients tended to clog pores to a very high extent. Myristal Myristate and Laureth-4 presented as the two other most offending ingredients. Another “Iso”, Isopropyl Palmitate, was also comedogenic, albeit to a slightly lesser degree. Keep in mind, however, that the scientists applied all of these ingredients at a very high percentage. Cosmetic manufacturers usually use them in small amounts in cosmetic formulas. I personally choose to avoid these heavy offenders just to stay on the safe side.

How long would you have to stop using makeup to have these (Acne Cosmetica) bumps clear up? And what if you use mineral foundation?

This is a good question. Since Acne Cosmetica appears more non-inflamed, I would surmise that it would take a bit longer than inflamed acne to clear it up. But I do not have close personal experience in this area. Would anyone like to comment on how long it took them to clear up their cosmetic induced acne?

Dan, oh Dan. When will you start recommending mineral makeup for acne prone skin?

I don’t foresee it. In the name of science and in the name of Acne.org I went to the mall and full-on applied mineral makeup one day and wore it around for the rest of the day. I detested the heavy, ongoing feel of it, and it was everything I could do to not wash it off. Particularly, it was incredibly itchy. This tendency to induce itchiness causes scratching, which in turn produces irritation. In speaking with some women who have tried lots of different types of makeup, they seem to have experienced the same itchiness and cakey feel when it comes to mineral makeup.  What about the rest of you?  What do you think?

Sunscreen questions and answers:

When should we expect to see your suncreen product available to purchase?

I’m hoping to get a sample into FDA required testing within a month or so. This testing takes a minimum of 3 months, after which point we need to produce labels, bottles/tubes, etc. New product introductions are a lengthy process. I’m hoping for next year when the sun again climbs high in the sky.

Dan, I’ve followed your website for years and to my knowledge, you’ve always said that avobenzone is a breakout trigger and that zinc oxide was the best option for acne-prone people. Since when did your philosophy on this change? And what is the reason behind the change? You always seemed vehemently anti-avobenzone before, and the sudden change of heart is confusing.

I can see why you are confused. I was vocally anti-Avobenzone before, and I stand by that decision because all of the Avobenzone-based sunscreens on the market broke me out. However, I always made to sure to include the caveat that it may be the Avobenzone that was breaking me out and it may be something else. If there is one thing I’ve learned over the years it is that life presents us with a multitude of variables, and it’s almost never a good idea to jump on one variable as the cause of something.

But after literally years of testing zinc and titanium dioxide based over-the-counter sunscreens, and after an equal amount of time formulating zinc and titanium dioxide sunscreens myself, I realized these ingredients are not an option. They are simply too flake-promoting, no matter the percentage of emollients I put into the formulas. At the end of my rope, I decided to formulate with Avobenzone myself, thus ensuring that all other variables were safe. It turns out that Avobenzone must not have been the culprit of my previous breakouts because after about 6 months of daily use of the Avobenzone formula I produced, my skin looks and feels great and is consistently and predictably almost perfect. I have received an overwhelmingly positive response from all of those who I asked to sample it as well.

So what was caused my breakouts then? It’s hard to say. I’ll keep looking into other variables and see if I can pinpoint something.