Hey you guys. It’s Thanksgiving tomorrow. I want to take this opportunity to remark on how thankful I am to have your feedback on the site and the products. We take your comments under careful consideration. Nothing gets past you guys, and that’s awesome because it keeps our team here abreast of every possible issue.
The new pumps: Recently we switched to a new pump because some of you told us your products were arriving with broken pump heads. The new pumps we ordered come with neck closures which help prevent breakage during transit. We made sure the pumps have have-extra wide heads too since you guys tend to prefer that style. However, you never know when you switch from one manufacturer to another if you will find variances, and in this case it appears that the new pumps dispense a little less per pump than the old pumps did.
Dispense 3 pumps now
We carefully measured, and to dispense exactly the same amount as before, you will need to dispense 3 pumps of each product instead of the usual 2. Aim for a quarter sized amount. Especially when it comes to benzoyl peroxide, it is absolutely vital that you are generous in application. The moisturizer is also designed for generous application. When in doubt, use more.
We will work to change the wording on the web site to reflect 3 pumps. 2 pumps is ideal, however, so we have already begun working with the manufacturer to make sure the next set of pumps dispenses slightly more.
Happy Thanksgiving and keep the feedback coming! We really appreciate hearing from you guys.
Edit: You guys wanted to see a comparison of old vs. new pumps. I just took a quick pic so you can see: