A member of Acne.org wrote us to let us know that she wrote to Olay complaining that they took away our beloved Olay Complete for Sensitive Skin with zinc oxide. She received the following response from Olay:
“I’m sorry to hear that you were not happy with the formula change made to the Complete SPF 15 products. Our goal is to produce high quality products that consistently delight our consumers and I’m sorry this wasn’t your experience. Please be assured I’m sharing your comments with the rest of our team.
It may be helpful to know there was a formula change in May 2009 for all Complete SPF 15 products with the exception of Complete Defense SPF 30 and Complete Plus. The changes include improved UVA protection with Skin Shield which is a combination of moisture, vitamins, and enhanced UV protection. Skin Shield is an Avobenzone and Octocrylene based sunscreen system with significant levels of both glycerin for moisture and active levels of niacinimide, a B3 complex.
However, although our newest formula with Skin Shield technology is safe and has strong UV protection, we realize the original sensitive version with its gentle formula better meets the needs of our Complete Sensitive users. Therefore, Olay will re-launch the original version of Olay Complete All Day Sensitive SPF 15 Sensitive Cream and Lotion! This will be widely available in
April May 2010 and will say Classic Gentle Formula.”