When I came out with the benzoyl peroxide pretty much everyone loved it. Then you guys gave me the feedback that you wanted non-paraben preservatives. I changed to non-paraben preservatives and pretty much all of us have been happy clams ever since.
Then I came out with the cleanser and pretty much everyone loved it. But then a few people gave feedback that they wanted it more moisturizing, so I added 10% more moisturization and pretty much all of us have been happy clams ever since.
Recently I released a moisturizer as well. Again, at first most people loved it. But now a few people have been letting me know that the current moisturizer is giving them some flakiness after a few weeks of use. I’ve also gotten other complaints about the moisturizer. So I had a talk with our manufacturer today and we are going to do two things to the moisturizer. (1) We’re going to swap out stearic acid for another ingredient. Stearic acid is most likely the culprit as far as the delayed flakes go. (2) We’re going to sap out bisabolol for licochalcone, an even better anti-inflammatory which is beneficial in the lipase process and thus beneficial for acne.
What’s my point? Just that I appreciate your feedback. We’re in this together and together we are going to keep making the best acne treatment products on the planet. To this end, Joel and I are making a form that we’ll put on the web site soon so that more and more of you can let me know exactly what you like and what you want changed. I’ll keep you posted on that.